Shipping policy

ORDERS

When ordering from Metamorphik Art, you are purchasing a piece(/s) of original art, signed and finished with layers of varnish and/or resin. 

Once an artwork has been purchased, you will receive an email confirming your order details.

Under exceptional circumstances, we retain the right to cancel orders or to extend delivery times.

If additional information is necessary to fulfil your order, we also retain the right to request this information.

Metamorphik Art does not accept commission requests at this time.

Any products purchased from Metamorphik Art are for personal use only.

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SHIPPING

Shipping rates are based on the size, weight and price of each item along with the location selected for the shipping destination at checkout. All shipping rates include all packaging and handling costs.

Mainland UK, Guernsey and Jersey orders will ship via Royal Mail Special delivery.

International orders will be shipped using Royal Mail Tracked and/or Signed.

Smaller artworks 10" or under will be shipped to international countries with up to a maximum of 2-3 paintings per package (with sufficient padding for each individual piece) when an order contains multiple art pieces and is accepted. The delivery cost will reflect the cost of the combined size and weight, along with the available service/s to ship the package to your destination.

Artworks 12” or over: will be packaged in individual boxes due to size and weight and to better maximise protection of each artwork being shipped.

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Please ensure you have entered your delivery address details correctly before confirming a purchase. If an order is returned to us due to errors in your delivery address, an invoice will be issued via PayPal for the shipping costs for the correct delivery destination before the order can be shipped again. If a correct shipping address is not provided and the shipping costs are not paid, a refund will be issued for the price paid for the artwork/s and the item/s will be re-listed.

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All pieces will be shipped within 7 working days and shipped via Royal Mail for UK, international and EU destinations.

On confirmation of shipping, the client will be sent a tracking number supplied by Metamorphik Art or the courier service provider.

All artwork will be sent in a condition we see fit for sale. Photographic evidence of the condition of each piece of art is taken prior to shipping.

Customers are responsible for any customs, import and/or VAT charges, if applicable.

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INTERNATIONAL + EU ORDERS — CUSTOMS / VAT / DELIVERY DUTIES:

Customers are responsible for any delivery duty costs — customs, import and/or VAT charges — if applicable, when a package arrives in their destination country. Please check if these apply to you and what the cost may be according to your countries regulations before making a purchase. Metamorphik Art has no control over these charges.

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DELAYED POST

Postal delays may occur during busier times of the year such as Christmas, during which your order may take longer than anticipated to arrive.

For international orders, it can take up to 6 weeks for a parcel to clear customs (at certain times of the year). Tracking will remain at this point until the parcel has cleared customs and has become a part of the countries postal service they are shipping to. Once cleared, tracking will resume as normal.

In the event that a parcel has not arrived by the due delivery date, please email us within 7 days after your expected date of delivery.